Help Center

Frequently asked questions

Orders Online

What's an Online order means?

Can I place an order over the phone?

Can I change the size/color of the item before shipment?

Can I cancel the order?


What form of payment methods do you accept?

My payment won't go through, what should I do?

Site Content

Is there a chance that site content is not accurate?

Shipping & Delivery

How long does Shipping take

What Countries or Regions do you ship To?

What should I do if my item was shipped to the wrong address?

Why my package status doesn't update for several days?

Will I receive a tracking number for delivery status?

User Account Management

What should I do if I didn't receive a confirmation email?

I can't log into my user account?

How to change my account password?

What should I do if I forget my password?

How do I unsubscribe to your email?